Refund & Returns Policy

Last updated: September 24, 2026

We want you to receive the correct sprocket in new, usable condition. Please review the eligibility rules below before returning anything.

Standard-product returns

Unused, uninstalled standard products may be requested for return within 30 days after delivery. Returned products must be in their original condition and packaging and include all supplied components. Installation marks, wear, modification, corrosion, damage, or missing parts may make a product ineligible for return or reduce the refund.

Products that cannot be returned

• Custom-made, modified, engraved, or special-order products after production has begun.
• Products that have been installed, run, altered, damaged, or used.
• Products returned without prior authorization.
• Gift cards or downloadable products, if offered.

Fitment and ordering responsibility

Customers are responsible for confirming chain size, tooth count, shaft or bore interface, clearances, alignment, and intended application before ordering. Product descriptions and fitment tools are provided to assist selection, but modifications to a vehicle, motor, shaft, or drivetrain can affect compatibility. Contact us before ordering if fitment is uncertain.

Damaged, defective, or incorrect items

Inspect the shipment promptly. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with the order number and clear photographs of the item, packaging, and shipping label. Keep all packaging until the claim is resolved. When the issue is our error, we will provide an appropriate replacement, refund, or return instructions.

How to request a return

Email orders@ampsprockets.com with your order number, the product you want to return, and the reason. Wait for return authorization and shipping instructions before sending the product. Unauthorized returns may be refused. Do not ship a return to a reseller, manufacturer, or other address unless instructed.

Return shipping

For eligible discretionary returns, the customer is responsible for return shipping and should use a trackable, insured service. Original shipping charges are not refundable. If Amp Sprockets sent an incorrect or defective item, we will provide or reimburse reasonable return shipping as agreed in advance.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Financial institutions may require additional processing time, commonly 5–10 business days after the refund is submitted. Shipping, customs duties, taxes collected by authorities, and other third-party charges are not refundable unless required by law or caused by our error.

Exchanges

Because sprocket specifications are application-specific, the fastest way to exchange an eligible standard product is to contact us for authorization. Any price difference and additional shipping charges must be paid before the replacement ships.

Cancellations

Contact us immediately if you need to cancel an order. We can cancel a standard-product order only before it enters fulfillment. Custom or special-order work cannot be cancelled once production or committed material purchasing has begun.

Contact

For return or refund help, email orders@ampsprockets.com.